Category: ServiceNow
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HOW TO DRIVE A SUCCESSFUL SERVICENOW IMPLEMENTATION – PART 1
STEP 1: PRE-PLANNING: Get to know the tool you’ve just purchased and the resources available to you and your organization. Research IT! For tips on learning ServiceNOW and/or resources available. Review my post “5 Steps To Learning ServiceNOW, NOW!” Use IT! Most customers who’ve purchased ServiceNow will have at least…
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5 STEPS FOR LEARNING SERVICENOW
Title: Embark on Your ServiceNow Journey: Your Ultimate Resource Guide Introduction: Do you recall your first encounter with ServiceNow? That moment when you heard its name or were tasked with navigating its intricacies? Learning the ropes of this robust platform can be an exhilarating yet daunting journey. But fear not,…
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SERVICENOW PASSWORD RESET AND ORCHESTRATION INTEGRATION
What is the ServiceNow Orchestration Application? Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with…
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WHAT HAPPENED TO MY KNOWLEDGE BASE ARTICLE’S AFTER UPGRADING TO FUJI VERSION OF SERVICENOW
Lately I have seen a fair amount of talk on the ServiceNow Community around challenges felt by customers migrating from ServiceNow Knowledge Base Eureka V2 to Fuji V3. So rather than write up a long winded blog post displaying various business cases and examples “I’ve” seen, i’ve decided to simply…
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What Are Business Services and Why Do They Matter?
How did this simple conversation between colleagues become a blog post? This all started as most do, as a conversation between two like-minded people with a question: What are Business Services and Why do they matter? As human beings first and IT folks we immediately try to find a solution to a…
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SMART Requirements
A Well thought out and written article. *Common definition for SMART: Specific, Measurable, Actionable, Reasonable and Timed How often are your projects SMART? If you asked for that as a requirement, what are your expectations for a response?
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Ramblings on RACI Matrix for Projects
Originally posted on Ritter's Ruminations & Ramblings: A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. Included in that understanding is who will do what…
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Service-Now JavaScript Library Resource
Originally posted on GarrettNow: Something that is missing when you get started with Service-Now development: a package of tools to make a developer’s life easier. A good part of the reasoning behind this, is that Service-Now intends for you to do all development directly in your development instance. They’ve provided…
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4 IT Process Consulting Tips from Fred Luddy #ServiceNow #FruitionPartners
4 IT Process Consulting Tips from Fred Luddy Fred Luddy, founder and Chief Product Officer of industry-leading IT service management software company ServiceNow, has decades of experience with IT process consulting and has seen the role of IT shift dramatically over the past few years. In his recent keynote address at fruDevCon, Luddy outlined a few…
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The Case to Get Off Categories (and use a CMDB) ServiceNow
The Case to Get Off Categories (and use a CMDB) Originally posted by John Jones of Acorio A common question clients who are advancing on their ITIL maturity have is how to move from a Category-based system in ServiceNow to a living CMDB. Many organizations that are switching from another tool into…
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Bringing the Update Set Picker back from the UI14 Gear Menu
Bringing the Update Set Picker back from the UI14 Gear Menu Originally posted on 28 August 2014 by Mark Stanger (aka SNCguru) The #ServiceNow Eureka release contains many new features and changes. Among these are some significant changes to the look and feel that are generally a very nice (and needed) improvement…
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Top Solutions for IT Asset Management Success
Top Solutions for IT Asset Management How many devices do you have? How many of those do you use for work? And what about software — how many different programs do you use to get your job done? I’m sure the number is pretty high and will continue to climb.…
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ServiceNow Admin 101: Eureka Release and Upgrade Best Practices
This article was Originally posted by Tony Fugere and can be found – here ServiceNow Admin 101: Eureka Release and Upgrade Best Practices ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series I will introduce some of the best tips to simplify…
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ServiceNow Advanced Application Checklist: 3 Steps to Success
Originally posted on SNC Development: Trust me. Help yourself and your organization by learning how to reduce risk, achieve faster time to market, and higher user adoption rates #NOW. Watch this Webinar #REPLAY of Cloud Sherpas own Jon Reynolds as he explains essential steps to #ServiceNow Success. Below is a…
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Announcements Content Block for CMS
Originally posted on Jeff Benedict: I have been working on Content Management System (CMS) sites quite a bit over the last two years and am in the process of sifting through these sites to pull out some of the features I feel would be useful to others. I expect this…
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Consolidate and leverage ITSM and service automation investment to maximum business advantage.
Every once in a while its time to open the vault and re-read a few of the posts I’ve read or posted and share them. This week I am bringing back a post Originally posted on the ServiceNow Community pages by Stephen Mann ” A Future Role for IT: Managing Service…
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ServiceNow Admin 101: Creating a “Top of Page” Link for Service Catalog Pages.
Have you ever wondered? Is it possible to create a link that jumps to the top of the page on a Service Catalog Item in #ServiceNow? In this weeks ServiceNow Admin 101: Creating a “Top of Page” Link for Service Catalog Pages. Cloud Sherpas Steven Bell shows you how HERE.…
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Service-Now data pull – python vs perl
Originally posted on Techeute: Service-now is a IT service management software that hosts a wide ranging list of reports from different modules of IT services that are organized into tables. ServiceNow publishes its underlying table structures and associated data that can be pulled via SOAP query. This can be achieved through any scripting…
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AngularJS UI Page Framework
Originally posted on Jeff Benedict: I struggled with how to title this blog for I originally set out to show an example of how to create a single page application using AngularJS on the ServiceNow framework and ended up with a way to create multiple applications using a set of tables…
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Its Official #NOW ServiceNow #KNOW14 conference has begun.. See what ServiceNow’s CEO had to say about the NEW role of IT.
Checking off my To Do List #NOW ServiceNow #KNOW14 and even more excited about tomorrow, can it get any better? I’m not so sure but then again, that seems to be what ServiceNow’s been doing all along. Frank Slootman, President and CEO of ServiceNow told the audience during his keynote: “We…
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