Category: ServiceNow
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Ramblings on RACI Matrix for Projects
Originally posted on Ritter's Ruminations & Ramblings: A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. Included in that understanding is who will do what…
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Service-Now JavaScript Library Resource
Originally posted on GarrettNow: Something that is missing when you get started with Service-Now development: a package of tools to make a developer’s life easier. A good part of the reasoning behind this, is that Service-Now intends for you to do all development directly in your development instance. They’ve provided…
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4 IT Process Consulting Tips from Fred Luddy #ServiceNow #FruitionPartners
4 IT Process Consulting Tips from Fred Luddy Fred Luddy, founder and Chief Product Officer of industry-leading IT service management software company ServiceNow, has decades of experience with IT process consulting and has seen the role of IT shift dramatically over the past few years. In his recent keynote address at fruDevCon, Luddy outlined a few…
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The Case to Get Off Categories (and use a CMDB) ServiceNow
The Case to Get Off Categories (and use a CMDB) Originally posted by John Jones of Acorio A common question clients who are advancing on their ITIL maturity have is how to move from a Category-based system in ServiceNow to a living CMDB. Many organizations that are switching from another tool into…
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Bringing the Update Set Picker back from the UI14 Gear Menu
Bringing the Update Set Picker back from the UI14 Gear Menu Originally posted on 28 August 2014 by Mark Stanger (aka SNCguru) The #ServiceNow Eureka release contains many new features and changes. Among these are some significant changes to the look and feel that are generally a very nice (and needed) improvement…
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Top Solutions for IT Asset Management Success
Top Solutions for IT Asset Management How many devices do you have? How many of those do you use for work? And what about software — how many different programs do you use to get your job done? I’m sure the number is pretty high and will continue to climb.…
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ServiceNow Admin 101: Eureka Release and Upgrade Best Practices
This article was Originally posted by Tony Fugere and can be found – here ServiceNow Admin 101: Eureka Release and Upgrade Best Practices ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series I will introduce some of the best tips to simplify…
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ServiceNow Advanced Application Checklist: 3 Steps to Success
Originally posted on SNC Development: Trust me. Help yourself and your organization by learning how to reduce risk, achieve faster time to market, and higher user adoption rates #NOW. Watch this Webinar #REPLAY of Cloud Sherpas own Jon Reynolds as he explains essential steps to #ServiceNow Success. Below is a…
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Announcements Content Block for CMS
Originally posted on Jeff Benedict: I have been working on Content Management System (CMS) sites quite a bit over the last two years and am in the process of sifting through these sites to pull out some of the features I feel would be useful to others. I expect this…
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Consolidate and leverage ITSM and service automation investment to maximum business advantage.
Every once in a while its time to open the vault and re-read a few of the posts I’ve read or posted and share them. This week I am bringing back a post Originally posted on the ServiceNow Community pages by Stephen Mann ” A Future Role for IT: Managing Service…
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ServiceNow Admin 101: Creating a “Top of Page” Link for Service Catalog Pages.
Have you ever wondered? Is it possible to create a link that jumps to the top of the page on a Service Catalog Item in #ServiceNow? In this weeks ServiceNow Admin 101: Creating a “Top of Page” Link for Service Catalog Pages. Cloud Sherpas Steven Bell shows you how HERE.…
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Service-Now data pull – python vs perl
Originally posted on Techeute: Service-now is a IT service management software that hosts a wide ranging list of reports from different modules of IT services that are organized into tables. ServiceNow publishes its underlying table structures and associated data that can be pulled via SOAP query. This can be achieved through any scripting…
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AngularJS UI Page Framework
Originally posted on Jeff Benedict: I struggled with how to title this blog for I originally set out to show an example of how to create a single page application using AngularJS on the ServiceNow framework and ended up with a way to create multiple applications using a set of tables…
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Its Official #NOW ServiceNow #KNOW14 conference has begun.. See what ServiceNow’s CEO had to say about the NEW role of IT.
Checking off my To Do List #NOW ServiceNow #KNOW14 and even more excited about tomorrow, can it get any better? I’m not so sure but then again, that seems to be what ServiceNow’s been doing all along. Frank Slootman, President and CEO of ServiceNow told the audience during his keynote: “We…
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GlideAjax and JSON
Originally posted on Jeff Benedict: In the last month I have been doing quite a bit of client side JavaScript using jQuery and AngularJS and initially had some challenges working with these frameworks and the ServiceNow GlideAjax object due to only being able to pass string values as a parameter. For…
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ServiceNow Discovery 101: Using Behaviors
Discovery 101: Using Behaviors In our previous blog post, we discussed the importance of creating efficient schedules in the ServiceNow Discovery application. These schedules dictate when and how systems are scanned, a critical component for maintaining optimal network performance. Today, we delve deeper into the world of Discovery with a…
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Workaround For GlideRecord SetWorkflow (false) Issue
Originally posted on ServiceNow Gems: As part of the GlideRecord API comes the function setWorkflow(false) . If you’ve never used this before, essentially this function switches off the running of any subsequent business rules or workflows. This is really useful in a number of scenarios, for example when you need…
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How to Use Background Scripts
Originally posted on GarrettNow: What? Background Scripts are Service-Now’s most direct method to run JavaScript directly against the server. This makes them an excellent way to test out the code intended for use in Script Includes, Scheduled Jobs, and Business Rules. Additionally, this is one of the best ways to…
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ServiceNow Advanced Application Checklist: 3 Steps to Success
Trust me. Help yourself and your organization by learning how to reduce risk, achieve faster time to market, and higher user adoption rates #NOW. Watch this Webinar #REPLAY of Cloud Sherpas own Jon Reynolds as he explains essential steps to #ServiceNow Success. Below is a glimpse into the IMPORTANT information…
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ServiceNow Discovery 101: Take Back Control!
Let Cloud Sherpas own Tony Fugere (@tonyfugere) show you how to regain control of your #ServiceNow environment. ServiceNow Discovery is great tool for importing data into the CMDB. In the Discovery 101 series I will introduce some of the best tips to simplify the working experience within ServiceNow. Welcome to…
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