Recent Writings
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Closing out the year with appreciation for the people and perspectives that made it meaningful. I hope the holiday season brings space to recharge, reflect, and reset—personally and professionally. Wishing you a restful break and a strong, intentional start to 2026.
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Series #4 of “30-Second Perspectives” emphasizes the shift required for organizations to leverage AI exposure effectively. It argues that accountability transforms AI from a mere technology into a strategic operating model. High-maturity organizations clarify decision rights, embed governance in workflows, and prioritize decision quality, ultimately fostering better, faster decisions.
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The paper outlines a governance blueprint for scaling AI responsibly in enterprises, emphasizing the necessity of safety measures and audit readiness. With the ServiceNow Zurich release, organizations can ensure AI decisions are explainable and compliant. By utilizing capabilities like Now Assist Guardian and AI Control Tower, companies can address management gaps and risks effectively.
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30-Second Perspectives — Series #3 Roadblocks & Challenges: Why AI Exposure Doesn’t Automatically Become Progress In Series #1, we established that AI readiness is not about features, it’s about operational discipline and ownership. In Series #2, we explored how AI acts as a live diagnostic, exposing how decisions, data, and accountability actually work inside the…
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Misconfigured agentic AI workflows pose significant risks, potentially leading to unauthorized access to sensitive data. The Confused Deputy problem, exacerbated by second-order prompt injection, enables privilege escalation. Implementing Zero Trust principles and specific controls, such as supervised execution and continuous monitoring, is crucial for safeguarding against these vulnerabilities in regulated environments.
SNC Development 