SNC Development

ServiceNow & Other Writings


LDAP & Integration’s

What is the ServiceNow Orchestration Application? Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications,... Continue Reading →

Configuring an LDAP Server in ServiceNowAdministrators typically enable an LDAP integration to allow single sign-on of ServiceNow users from their company LDAP directory.This YouTube tutorial from ServiceNow is a simple and straightforward overview of how this can be accomplished or... Continue Reading →

ServiceNow – How to control what comes back in the SOAP response with a View

TY! Good Stuff!

Techie Geek

Recently I have been getting a lot of questions and request about an old Knowledge presentation (concerning how we use views) to control a SOAP response. It may be best to blog it here and share.

First thing is first, lets create a special view on the incident table that only has number and short description and updated date. NOTE here: You want to create a view on the Incident Form if you are going to be getting an individual incident. There is a different list view when getting list. If you are getting list of incidents you would personalize the List Layout instead of the Form Layout in steps below.

Step 1: Open an Incident and Personalize Form Layout
Step 2: In the drop down section of the view select New (and give it a name).
Step 3: With your form view selected – pick the data you want…

View original post 414 more words

Dealing with XML API – Parsing the SOAP response

Techie Geek

Not gonna really try and show off anything here – but the documentation for XML API is a bit foggy and I want to share this. I tried to use a few common XML API calls that are a bit of a challenge to find out about.

Lets pretend you get a SOAP response and you want to manually iterate through that response envelope that has this structure:

<s:Envelope xmlns:s="">
      <ns0:Root xmlns:ns0="http://Schemas.SNResponse_RigData">

Here are a few API calls you will need:

      this.fSoapDoc = new XMLDocument(requestXML);
      var soapBody = this.fSoapDoc.getNode("/Envelope/Body/Root");

      var nodelist = soapBody.getChildNodes();
      for (var i=0; i < nodelist.getLength(); i++) {
          var kidNode = nodelist.item(i);
          if (kidNode.getNodeType() == {
            var fieldName =;
            var fieldValue =;
            gs.log("FIELD NAME: " + fieldName, "cmaloy");
            gs.log("FIELD VALUE: " + fieldValue, "cmaloy");

This is going to get the name and value of the Status…

View original post 47 more words

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