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Knowledge Base

Lately I have seen a fair amount of talk on the ServiceNow Community around challenges felt by customers migrating from ServiceNow Knowledge Base Eureka V2 to Fuji V3. So rather than write up a long winded blog post displaying various... Continue Reading →

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A Well thought out and written article.

*Common definition for SMART: Specific, Measurable, Actionable, Reasonable and Timed How often are your projects SMART? If you asked for that as a requirement, what are your expectations for a response?

The Practical Project Manager

In my opinion, requirements are the most under-rated aspect of most projects. In an unbelievable number of corporate projects they are completely non-existent and in the vast majority they are really no more than a paragraph or two of high-level requests which are unlikely to be delivered on successfully. In a very few of the countless projects I have worked on I have seen adequate, or an attempt at adequate, requirements. These projects, without fail, are the most successful projects that I have seen.

Why the passion, you ask? Without clear, complete and agreed upon requirements there is almost zero-chance, yes zero, that the project will be delivered successfully. And when I say successfully, I mean on-time, on-budget and matching the desired scope. Sure, most projects will get delivered without good requirements but you will see project delays (possibly numerous), budget overruns, and final scope that doesn’t satisfy the customer…

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Are you a PM, Consultant, or anyone involved with IT or Organizational projects? Then take some time to read this article.

If after reading you are interested in more around ITIL, ITSM, or PM Processes and PM tools then poke around the site and #LearnNOW.

Ritter's Ruminations & Ramblings

A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. Included in that understanding is who will do what tasks for the project.

A great way to get organized and develop that overall understanding about the make up of a project is to document. No, really, it is. There are several basic documents that come to mind. As separate and distinct files, those include the scope,charter, schedule and raci matrix. Each of these is important for upfront planning and also during execution of the project. I have found that writing or contributing to each of these is very helpful. Being able to communicate the knowledge of  the what, how and who during a project kick-off meeting helps get the team up to speed quickly. Most…

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