Category: ServiceNow
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15 Best Practices for ServiceNow Journey Designer Implementation
Implementing ServiceNow’s Journey Designer effectively requires careful planning and adherence to best practices to ensure a smooth and successful deployment. Here are some best practices for implementing ServiceNow Journey Designer: By following these best practices, you can effectively implement ServiceNow Journey Designer to improve customer experiences and streamline your organization’s…
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In Review: Quebec Release Now Experience UI Builder
ServiceNow has been slowly building the capabilities and components available with the UI Builder. With the latest release from ServiceNow, Quebec, it’s finally starting to evolve
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Insight: 8 Ways to Supercharge ServiceNow Platform Performance
Introduction Keeping your ServiceNow instance healthy is critical to maximizing the value of the platform and your applications for your business. Over the next five minutes, I’m going to take you through eight things you can do right now that will improve the performance of your ServiceNow instance without the…
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In Review: Using Virtual Agent APIs in Quebec
Introduction According to the ServiceNow product documentation, The Virtual Agent Bot Integration API allows users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. The Virtual Agent API is a REST API that…
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In Review: Quebec Release Service Catalog Builder
Introduction As part of ServiceNow’s Quebec release users are introduced to the Service Catalog Builder, which ServiceNow is describing as a way for administrators to “delegate the creation and maintenance of the catalog.” How Does it Work? Your administrator creates templates for business users. The business or service owner (BPO)…
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8 Steps for Creating a Service Catalog Users Will Enjoy Using
After completing all the readiness steps, you will have a better understanding of the ServiceNow service catalog, concepts, design, features, and capabilities and feel confident in answering
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7 Steps To Virtual Agent Implementation Readiness
Introduction ServiceNow® Virtual Agent makes it easy for employees and customers to get what they need whenever they need it, with an enterprise conversational experience powered by natural language understanding (NLU). Virtual Agent automatically resolves your common service requests and offers a customizable chatbot interface. Audience Action items in this…
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An Essential Guide for Upgrading to ServiceNow Madrid Release
This is the essential guide is for anyone planning an upgrade from ServiceNow London to Madrid family releases. What you will find here are the ServiceNow features and products that were introduced, updated, or removed.
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The Essential Guide for Upgrading to ServiceNow London Release
A comprehensive review of Whats New, What’s Changed, and What’s Removed between ServiceNow’s Kingston release and newest release of London.
SNC Development 