Author: James {@ecostratus}
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Optimizing HR Case Routing in ServiceNow Based on Agent Locations
Frequently, questions arise on the ServiceNow Community regarding HRSD Case Routing based on location, and here’s a straightforward solution you can implement right away.
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15 Best Practices for ServiceNow Journey Designer Implementation
Implementing ServiceNow’s Journey Designer effectively requires careful planning and adherence to best practices to ensure a smooth and successful deployment. Here are some best practices for implementing ServiceNow Journey Designer: By following these best practices, you can effectively implement ServiceNow Journey Designer to improve customer experiences and streamline your organization’s…
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80 Books Everyone Should Read at Least Once (Free Preview Included)
According to a Pew Research Center study, about 25 percent of American adults said they haven’t read a book in a year. According to Readers Digest, the average person generally reads about 12 books a year.
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ServiceNow Adds Observability Leader Lightstep to Enhance It’s Digital Workflow Platform
Together, ServiceNow and Lightstep will extend the benefits of observability across the enterprise through digital workflows that convert real‑time insights into action across all the technologies, people, and processes that enable digital business.
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Motivation, Inspiration, and Commitment
Since 2007 I have had these five questions on the back of an old Oracle business card in my wallet.
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In Review: Quebec Release Now Experience UI Builder
ServiceNow has been slowly building the capabilities and components available with the UI Builder. With the latest release from ServiceNow, Quebec, it’s finally starting to evolve
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Insight: 8 Ways to Supercharge ServiceNow Platform Performance
Introduction Keeping your ServiceNow instance healthy is critical to maximizing the value of the platform and your applications for your business. Over the next five minutes, I’m going to take you through eight things you can do right now that will improve the performance of your ServiceNow instance without the…
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Pro Tip: Utilize Form Templates
Introductions Do you have a minute? Or four minutes? That’s all you’ll need to read this Pro Tip! If you’re spending precious time filling in form fields that could be automatically populated and you’ve been looking for a solution, then the ServiceNow Template Bar is your answer. Form Templates simplify…
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In Review: Using Virtual Agent APIs in Quebec
Introduction According to the ServiceNow product documentation, The Virtual Agent Bot Integration API allows users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. The Virtual Agent API is a REST API that…
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In Review: Quebec Release Service Catalog Builder
Introduction As part of ServiceNow’s Quebec release users are introduced to the Service Catalog Builder, which ServiceNow is describing as a way for administrators to “delegate the creation and maintenance of the catalog.” How Does it Work? Your administrator creates templates for business users. The business or service owner (BPO)…
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Insights: Understanding BSM in ServiceNow
In 2014 I published an article entitled ” What are Business Services and Why Do They, Matter,” since then, I’ve received numerous questions but none more than one. How do you get started creating Business Services? Audience Action items in this article are intended for the implementation owner (s), who…
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ServiceNow & Qualtrics Strike Strategic Partnership
SANTA CLARA, CA and PROVO, UT, April 6, 2021 — ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) today announced a strategic partnership to help companies deliver next‑generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform. With the…
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Candid Advice From a Former Recruiter
Before, I was a Founder, technologist, sales manager, or in a leadership position. I was a recruiter just like you. So, believe me
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Five Tips For Showing ADHD You’re The Boss
Like most people with ADHD, I’m never satisfied with achieving a goal and constantly improving that goal. In the end, the goal is always to create, build, grow, and keep myself focused on things that work for me.
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8 Steps for Creating a Service Catalog Users Will Enjoy Using
After completing all the readiness steps, you will have a better understanding of the ServiceNow service catalog, concepts, design, features, and capabilities and feel confident in answering
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50+ Tech Tips to Effectively Work From Home
WSJ’s TECH GUIDE FOR WORKING FROM HOME Joanna’s (@JoannaStern) guide gives a taste of sanity when a lot of us need it! Her Tips are thoughtfully written, entertaining, and relevant-NOW. You can see two of my personal favorite tips below but you’re going to want to download the full version.…
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7 Steps To Virtual Agent Implementation Readiness
Introduction ServiceNow® Virtual Agent makes it easy for employees and customers to get what they need whenever they need it, with an enterprise conversational experience powered by natural language understanding (NLU). Virtual Agent automatically resolves your common service requests and offers a customizable chatbot interface. Audience Action items in this…
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An Essential Guide for Upgrading to ServiceNow Madrid Release
This is the essential guide is for anyone planning an upgrade from ServiceNow London to Madrid family releases. What you will find here are the ServiceNow features and products that were introduced, updated, or removed.
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SOAP Vs. REST: Difference between Web API Services
Great website for learning and understanding web service design. This tutorial will go into some of the key differences between Web services. Learn difference between SOAP vs. REST and CORBA. — Read on www.guru99.com/comparison-between-web-services.html
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