Recent Writings
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Introduction As part of ServiceNow’s Quebec release users are introduced to the Service Catalog Builder, which ServiceNow is describing as a way for administrators to “delegate the creation and maintenance of the catalog.” How Does it Work? Your administrator creates templates for business users. The business or service owner (BPO) is responsible for gathering the…
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After completing all the readiness steps, you will have a better understanding of the ServiceNow service catalog, concepts, design, features, and capabilities and feel confident in answering
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Introduction ServiceNow® Virtual Agent makes it easy for employees and customers to get what they need whenever they need it, with an enterprise conversational experience powered by natural language understanding (NLU). Virtual Agent automatically resolves your common service requests and offers a customizable chatbot interface. Audience Action items in this checklist are intended for the…
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This is the essential guide is for anyone planning an upgrade from ServiceNow London to Madrid family releases. What you will find here are the ServiceNow features and products that were introduced, updated, or removed.
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A comprehensive review of Whats New, What’s Changed, and What’s Removed between ServiceNow’s Kingston release and newest release of London.
SNC Development 