Recent Writings
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ServiceNow has been slowly building the capabilities and components available with the UI Builder. With the latest release from ServiceNow, Quebec, it’s finally starting to evolve
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Introduction Keeping your ServiceNow instance healthy is critical to maximizing the value of the platform and your applications for your business. Over the next five minutes, I’m going to take you through eight things you can do right now that will improve the performance of your ServiceNow instance without the need to hire additional resources…
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Introduction According to the ServiceNow product documentation, The Virtual Agent Bot Integration API allows users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. The Virtual Agent API is a REST API that enables ServiceNow developers, advanced users, and admins…
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Introduction As part of ServiceNow’s Quebec release users are introduced to the Service Catalog Builder, which ServiceNow is describing as a way for administrators to “delegate the creation and maintenance of the catalog.” How Does it Work? Your administrator creates templates for business users. The business or service owner (BPO) is responsible for gathering the…
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After completing all the readiness steps, you will have a better understanding of the ServiceNow service catalog, concepts, design, features, and capabilities and feel confident in answering
SNC Development 