Recent Writings
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Introduction Keeping your ServiceNow instance healthy is critical to maximizing the value of the platform and your applications for your business. Over the next five minutes, I’m going to take you through eight things you can do right now that will improve the performance of your ServiceNow instance without the need to hire additional resources…
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Introductions Do you have a minute? Or four minutes? That’s all you’ll need to read this Pro Tip! If you’re spending precious time filling in form fields that could be automatically populated and you’ve been looking for a solution, then the ServiceNow Template Bar is your answer. Form Templates simplify the process of submitting new…
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Introduction According to the ServiceNow product documentation, The Virtual Agent Bot Integration API allows users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. The Virtual Agent API is a REST API that enables ServiceNow developers, advanced users, and admins…
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Introduction As part of ServiceNow’s Quebec release users are introduced to the Service Catalog Builder, which ServiceNow is describing as a way for administrators to “delegate the creation and maintenance of the catalog.” How Does it Work? Your administrator creates templates for business users. The business or service owner (BPO) is responsible for gathering the…
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In 2014 I published an article entitled ” What are Business Services and Why Do They, Matter,” since then, I’ve received numerous questions but none more than one. How do you get started creating Business Services? Audience Action items in this article are intended for the implementation owner (s), who can be a primary business…
SNC Development 