Recent Writings
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Implementing ServiceNow’s Journey Designer effectively requires careful planning and adherence to best practices to ensure a smooth and successful deployment. Here are some best practices for implementing ServiceNow Journey Designer: By following these best practices, you can effectively implement ServiceNow Journey Designer to improve customer experiences and streamline your organization’s processes. Explore ServiceNow Journey Designer…
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Since 2007 I have had these five questions on the back of an old Oracle business card in my wallet.
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ServiceNow has been slowly building the capabilities and components available with the UI Builder. With the latest release from ServiceNow, Quebec, it’s finally starting to evolve
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Introduction Keeping your ServiceNow instance healthy is critical to maximizing the value of the platform and your applications for your business. Over the next five minutes, I’m going to take you through eight things you can do right now that will improve the performance of your ServiceNow instance without the need to hire additional resources…
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Introduction According to the ServiceNow product documentation, The Virtual Agent Bot Integration API allows users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. The Virtual Agent API is a REST API that enables ServiceNow developers, advanced users, and admins…
SNC Development 