Category: CMDB
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Insights: Understanding BSM in ServiceNow
In 2014 I published an article entitled ” What are Business Services and Why Do They, Matter,” since then, I’ve received numerous questions but none more than one. How do you get started creating Business Services? Audience Action items in this article are intended for the implementation owner (s), who…
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The Case to Get Off Categories (and use a CMDB) ServiceNow
The Case to Get Off Categories (and use a CMDB) Originally posted by John Jones of Acorio A common question clients who are advancing on their ITIL maturity have is how to move from a Category-based system in ServiceNow to a living CMDB. Many organizations that are switching from another tool into…
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ServiceNow Discovery 101: Take Back Control!
Let Cloud Sherpas own Tony Fugere (@tonyfugere) show you how to regain control of your #ServiceNow environment. ServiceNow Discovery is great tool for importing data into the CMDB. In the Discovery 101 series I will introduce some of the best tips to simplify the working experience within ServiceNow. Welcome to…
SNC Development 