Category: Breaking News!
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AI Doesn’t Fail Quietly. It Exposes Leadership Gaps at Scale.
30-Second Perspectives — Series #3 Roadblocks & Challenges: Why AI Exposure Doesn’t Automatically Become Progress In Series #1, we established that AI readiness is not about features, it’s about operational discipline and ownership. In Series #2, we explored how AI acts as a live diagnostic, exposing how decisions, data, and…
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Seasons Greetings
Closing out the year with appreciation for the people and perspectives that made it meaningful. I hope the holiday season brings space to recharge, reflect, and reset—personally and professionally. Wishing you a restful break and a strong, intentional start to 2026.
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Elevating Corporate Responsibility Through AI Insights
Series #2 of 30-Second Perspectives examines AI’s role in revealing the true operational integrity of enterprises. Rather than transforming organizations, AI exposes existing weaknesses in data governance and accountability. Leaders must adapt by clarifying ownership, aligning incentives, and treating exposure as an opportunity for improvement, thus ensuring AI amplifies rather…
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AI Readiness vs Feature Readiness: What Leaders Must Know
Discover why AI readiness goes beyond feature activation. Learn the leadership steps for governance, data quality, and operational discipline in generative AI.
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Revolutionizing Success: The Game-Changing Impact of a ServiceNow-Centric Enterprise Architect
Whether it’s adapting to disruptive technologies, meeting ever-evolving customer expectations, or navigating the complexities of agile markets, the pursuit of excellence hinges on a strategic approach to enterprise architecture.
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Transforming User Experiences: The Power of Design Thinking
In this article, we embark on a journey to uncover the significance and profound impact of design thinking in shaping extraordinary user and customer experiences.
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15 Best Practices for ServiceNow Journey Designer Implementation
Implementing ServiceNow’s Journey Designer effectively requires careful planning and adherence to best practices to ensure a smooth and successful deployment. Here are some best practices for implementing ServiceNow Journey Designer: By following these best practices, you can effectively implement ServiceNow Journey Designer to improve customer experiences and streamline your organization’s…
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ServiceNow & Qualtrics Strike Strategic Partnership
SANTA CLARA, CA and PROVO, UT, April 6, 2021 — ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) today announced a strategic partnership to help companies deliver next‑generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform. With the…
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Candid Advice From a Former Recruiter
Before, I was a Founder, technologist, sales manager, or in a leadership position. I was a recruiter just like you. So, believe me
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Five Tips For Showing ADHD You’re The Boss
Like most people with ADHD, I’m never satisfied with achieving a goal and constantly improving that goal. In the end, the goal is always to create, build, grow, and keep myself focused on things that work for me.
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8 Steps for Creating a Service Catalog Users Will Enjoy Using
After completing all the readiness steps, you will have a better understanding of the ServiceNow service catalog, concepts, design, features, and capabilities and feel confident in answering
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50+ Tech Tips to Effectively Work From Home
WSJ’s TECH GUIDE FOR WORKING FROM HOME Joanna’s (@JoannaStern) guide gives a taste of sanity when a lot of us need it! Her Tips are thoughtfully written, entertaining, and relevant-NOW. You can see two of my personal favorite tips below but you’re going to want to download the full version.…
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7 Steps To Virtual Agent Implementation Readiness
Introduction ServiceNow® Virtual Agent makes it easy for employees and customers to get what they need whenever they need it, with an enterprise conversational experience powered by natural language understanding (NLU). Virtual Agent automatically resolves your common service requests and offers a customizable chatbot interface. Audience Action items in this…
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An Essential Guide for Upgrading to ServiceNow Madrid Release
This is the essential guide is for anyone planning an upgrade from ServiceNow London to Madrid family releases. What you will find here are the ServiceNow features and products that were introduced, updated, or removed.
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The Essential Guide for Upgrading to ServiceNow London Release
A comprehensive review of Whats New, What’s Changed, and What’s Removed between ServiceNow’s Kingston release and newest release of London.
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PLANNING 101 – SERVICENOW SERVICE CATALOG
Download This Article – .PDF EcoStratus Technologies is a cloud services consulting firm started in 2010 with more than 20 years collective experience as a trusted advisor and valued partner. Located in Oakland, CA “The Town” we are just minutes from San Francisco and a short drive to the…
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PLANNING A SERVICENOW CONTENT MANAGEMENT (CMS)
ServiceNow CMS Pre-Planning & Planning, Designed to equip you with tools to get started with your Planning efforts. Let’s Build! Testing Time Launch It! Support & Training for Ongoing Maintenance Overview The ServiceNow Content Management System (CMS) is a powerful application which enables you to create a customized user interface for your…
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ServiceNow Admin 101: Observations on Database Views, Part I
Posted by Steve Bell (Cloud Sherpas) in Developer Community on May 1, 2016 2:13:38 PM NOTE: ON APRIL 1, 2016 ACCENTURE COMPLETED THE ACQUISITION PROCESS OF CLOUDSHERPAS. AT THAT TIME THE CLOUDSHERPAS BLOG SITES WERE DOWNED FOREVER. THIS IS THE RE-PUBLICATION OF STEVE BELL’S ARTICLE FROM July 14, 2014…
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HOW TO DRIVE A SUCCESSFUL SERVICENOW IMPLEMENTATION – PART 1
STEP 1: PRE-PLANNING: Get to know the tool you’ve just purchased and the resources available to you and your organization. Research IT! For tips on learning ServiceNOW and/or resources available. Review my post “5 Steps To Learning ServiceNOW, NOW!” Use IT! Most customers who’ve purchased ServiceNow will have at least…
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