SNC Development

ServiceNow & Other Writings


IT Service Management

The Essential Guide for Upgrading to ServiceNow London Release


STEP 1: PRE-PLANNING: Get to know the tool you've just purchased and the resources available to you and your organization. Research IT! For tips on learning ServiceNOW and/or resources available. Review my post "5 Steps To Learning ServiceNOW, NOW!" Use IT! Most customers who've purchased ServiceNow will have at least a PROD and DEV instance available for there organization. If you'd like to stay away from using your DEV instance for playtime; then my recommendations would be to either navigate to the ServiceNow DEMO site or ServiceNow Developer site. Populate IT! Get your stakeholders on-board and in the tool. STEP 2: PLAN Make Sure Everyone Understands and Agrees on Strategy. Identify, Examine, and Correct Process Gaps (Where You Can) Before you start a "project" to implement ServiceNow take a few..

Do you remember when you first heard about ServiceNow? Or the first time you were asked to use ServiceNow? How did you learn ServiceNow? What resources were available to you? And what were your biggest struggles? If you’ve been working... Continue Reading →

Consolidate and leverage ITSM and service automation investment to maximum business advantage.

Every once in a while its time to open the vault and re-read a few of the posts I've read or posted and share them. This week I am bringing back a post Originally posted on the ServiceNow Community pages by... Continue Reading →

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