Category: ITSM Service Design
-
Insights: Understanding BSM in ServiceNow
In 2014 I published an article entitled ” What are Business Services and Why Do They, Matter,” since then, I’ve received numerous questions but none more than one. How do you get started creating Business Services? Audience Action items in this article are intended for the implementation owner (s), who…
-
8 Steps for Creating a Service Catalog Users Will Enjoy Using
After completing all the readiness steps, you will have a better understanding of the ServiceNow service catalog, concepts, design, features, and capabilities and feel confident in answering
-
PLANNING 101 – SERVICENOW SERVICE CATALOG
Download This Article – .PDF EcoStratus Technologies is a cloud services consulting firm started in 2010 with more than 20 years collective experience as a trusted advisor and valued partner. Located in Oakland, CA “The Town” we are just minutes from San Francisco and a short drive to the…
-
What Are Business Services and Why Do They Matter?
How did this simple conversation between colleagues become a blog post? This all started as most do, as a conversation between two like-minded people with a question: What are Business Services and Why do they matter? As human beings first and IT folks we immediately try to find a solution to a…
-
Ramblings on RACI Matrix for Projects
Originally posted on Ritter's Ruminations & Ramblings: A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. Included in that understanding is who will do what…
-
4 IT Process Consulting Tips from Fred Luddy #ServiceNow #FruitionPartners
4 IT Process Consulting Tips from Fred Luddy Fred Luddy, founder and Chief Product Officer of industry-leading IT service management software company ServiceNow, has decades of experience with IT process consulting and has seen the role of IT shift dramatically over the past few years. In his recent keynote address at fruDevCon, Luddy outlined a few…
-
The Case to Get Off Categories (and use a CMDB) ServiceNow
The Case to Get Off Categories (and use a CMDB) Originally posted by John Jones of Acorio A common question clients who are advancing on their ITIL maturity have is how to move from a Category-based system in ServiceNow to a living CMDB. Many organizations that are switching from another tool into…
-
Top Solutions for IT Asset Management Success
Top Solutions for IT Asset Management How many devices do you have? How many of those do you use for work? And what about software — how many different programs do you use to get your job done? I’m sure the number is pretty high and will continue to climb.…
-
Consolidate and leverage ITSM and service automation investment to maximum business advantage.
Every once in a while its time to open the vault and re-read a few of the posts I’ve read or posted and share them. This week I am bringing back a post Originally posted on the ServiceNow Community pages by Stephen Mann ” A Future Role for IT: Managing Service…
SNC Development 
You must be logged in to post a comment.