I’m a ServiceNow leader, architect, and operator with more than a decade of experience helping organizations use the platform with purpose, discipline, and measurable impact.
My career is built on a simple belief: ServiceNow should make work simpler, faster, and more human — not more complicated. I’ve spent years leading teams, advising executives, and designing solutions that deliver on that promise.
Across consulting, enterprise leadership, and product management roles, I’ve delivered 250+ cloud projects and more than 100 ServiceNow implementations. Whether scaling a platform for 19,500 global users, reducing POC cycle times by 70%, or building new operating models across IT, HR, and digital experience teams, my focus is consistent: create systems people trust and adopt.
Over the years, I’ve operated in nearly every seat in the ServiceNow ecosystem — architect, implementation specialist, customer success leader, product owner, director, and CxO. I’ve seen what works and what fails from the platform vendor side, the consulting side, and inside large enterprises running ServiceNow at scale. That breadth shapes how I lead: strategy rooted in clarity, governance grounded in reality, and solutions designed for real-world adoption, not theoretical value.
Today, through EcoStratus Technologies and my advisory work, I help organizations:
• Align ServiceNow strategy with business priorities
• Build sustainable operating models and governance
• Improve product delivery and adoption
• Navigate AI, automation, and platform-scale decisions with confidence
• Deliver outcomes that matter — not slideware
If you’re looking for grounded guidance from someone who has built, run, and transformed ServiceNow ecosystems, I’m glad you’re here.
Let’s connect — and build something that works.
SNC Development 