What I Do
I transform your business and IT Service Management vision into reality
I transcribe, architect, and implement processes that encompass wide-ranging client issues, making it possible for us to dive deep and drive the successful delivery of integrations across functions. From the beginning, I embed myself within your business for a series of strategic activities that drive organizational alignment, prioritization, solution design, and success criteria.
As a former ServiceNow employee and customer, I understand the challenges on the road ahead and possess the experience and know-how to get you to your destination safely. I am focused on helping clients understand their IT service management capabilities by taking the time to listen and ask the right questions so I can navigate you through the increasing layers of complexity that deliver transformational solutions.
I proactively address people’s needs, impacts, and challenges through each project phase. My approach focuses on your organizational and individual transitions needed to reduce risk, realize ROI, and sustain long-term performance.
I have the deep ServiceNow experience and the expertise needed to initiate and deliver measurable results without the roadblocks of upsizing and scaling to meet resource demands.