ServiceNow CMS Pre-Planning & Planning, Designed to equip you with tools to get started with your Planning efforts. Let's Build! Testing Time Launch It! Support & Training for Ongoing Maintenance Overview The ServiceNow Content Management System (CMS) is a powerful application which... Continue Reading →
STEP 1: PRE-PLANNING: Get to know the tool you've just purchased and the resources available to you and your organization. Research IT! For tips on learning ServiceNOW and/or resources available. Review my post "5 Steps To Learning ServiceNOW, NOW!" Use IT! Most customers who've purchased ServiceNow will have at least a PROD and DEV instance available for there organization. If you'd like to stay away from using your DEV instance for playtime; then my recommendations would be to either navigate to the ServiceNow DEMO site or ServiceNow Developer site. Populate IT! Get your stakeholders on-board and in the tool. STEP 2: PLAN Make Sure Everyone Understands and Agrees on Strategy. Identify, Examine, and Correct Process Gaps (Where You Can) Before you start a "project" to implement ServiceNow take a few..
Do you remember when you first heard about ServiceNow? Or the first time you were asked to use ServiceNow? How did you learn ServiceNow? What resources were available to you? And what were your biggest struggles? If you’ve been working... Continue Reading →
What is the ServiceNow Orchestration Application? Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications,... Continue Reading →
Lately I have seen a fair amount of talk on the ServiceNow Community around challenges felt by customers migrating from ServiceNow Knowledge Base Eureka V2 to Fuji V3. So rather than write up a long winded blog post displaying various... Continue Reading →
How did this simple conversation between colleagues become a blog post? This all started as most do, as a conversation between two like-minded people with a question: What are Business Services and Why do they matter? As human beings first... Continue Reading →
A Well thought out and written article. *Common definition for SMART: Specific, Measurable, Actionable, Reasonable and Timed How often are your projects SMART? If you asked for that as a requirement, what are your expectations for a response?
Are you a PM, Consultant, or anyone involved with IT or Organizational projects? Then take some time to read this article.
If after reading you are interested in more around ITIL, ITSM, or PM Processes and PM tools then poke around the site and #LearnNOW.
A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. Included in that understanding is who will do what tasks for the project.
A great way to get organized and develop that overall understanding about the make up of a project is to document. No, really, it is. There are several basic documents that come to mind. As separate and distinct files, those include the scope,charter, schedule and raci matrix. Each of these is important for upfront planning and also during execution of the project. I have found that writing or contributing to each of these is very helpful. Being able to communicate the knowledge of the what, how and who during a project kick-off meeting helps get the team up to speed quickly. Most…
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This article was Originally posted by Tony Fugere and can be found - here ServiceNow Admin 101: Eureka Release and Upgrade Best Practices ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series... Continue Reading →
BDNA Link has been updated and you should now be able to register on BDNA website and watch this complimentary video. –#ServiceNow Advanced Application Checklist: 3 Steps to Success
Consolidate your data, Know your data, and stop the guessing game
ServiceNow offers a powerful platform that is often under-utilized and can be expanded beyond just the core ITSM applications to realize truly organization-wide efficiencies and value. If you are a ServiceNow user looking to expand, join Jon Reynolds from Cloud Sherpas, to learn the things you absolutely need to do before you go too deep. Jon will draw from his rich experience dealing…
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Every once in a while its time to open the vault and re-read a few of the posts I've read or posted and share them. This week I am bringing back a post Originally posted on the ServiceNow Community pages by... Continue Reading →
Have you ever wondered? Is it possible to create a link that jumps to the top of the page on a Service Catalog Item in #ServiceNow? In this weeks ServiceNow Admin 101: Creating a “Top of Page” Link for Service... Continue Reading →