Who I Am

    A ServiceNow SME, Management Consultant, and results-driven practitioner who enjoys highly cross-functional roles, solving complex problems, and cultivating relationships. I work with clients to architect, build, innovate, and develop their customer (CX) and employee experiences (EX), empowering IT and business growth strategies.

    As a former ServiceNow employee and customer, I understand the challenges ahead and know how to get you to your destination. I am focused on helping clients understand their IT service management capabilities by taking the time to listen, then ask the right questions so I can navigate you through the increasing layers of complexity that delivers transformational solutions.

    I start with business outcomes, then apply my technology-based (T)ranscribe, (E)volve, (A)ctualize (M)ethodology (TEAM) to ensure projects are meticulously scoped, thoughtfully executed, and deliver results across the business. From the beginning I embed myself within your business for a series of strategic activities that drive organizational alignment, prioritization, solution design, and success criteria.

    Industry Experience: Healthcare, Medical Device, Life Sciences, Biotechnology, Pharmaceutical, Financial, Technology, SLED, Government, Education, Insurance, Energy & Utility

    What I Do

    I transform your business and IT service management vision into reality

    I transcribe, architect, and implement processes that encompass wide-ranging client issues, making it possible for us to dive deep and drive the successful delivery of integrations across functions. From the beginning I embed myself within your business for a series of strategic activities that drive organizational alignment, prioritization, solution design, and success criteria.

    My Difference

    I proactively address people needs, impacts, and challenges through each project phase. My approach focuses on both the organizational and individual transitions needed to reduce risk, realize ROI, and sustain long-term performance.

    STRATEGY – ASSESS
    BUILD – TEST
    DESIGN – MONITOR
    A series of strategic activities that drive organizational alignment, prioritization, solution design, and success criteria. Realize potential value, understanding of requirements and goals, building a common language and framework for success.
    My deep industry experience blended with my comprehensive methodology and framework ensures projects are meticulously scoped, thoughtfully executed, and deliver lasting value.
    Measure, manage, and support of project completed goals. Valuable insights to measure strategic success and start realizing the value of your investment immediately.

    Services Offered

    Advisory

    Technical

    Support

    I proactively address people needs, impacts and challenges through each project phase. My approach focuses on both the organizational and individual transitions needed to reduce risk, realize ROI, and sustain long-term performance.
    • Communication Strategy
    • Strategy Alignment
    • Digital Transformation
    • Process Integration
    • Change Management
    • Organizational Readiness
    • IT Integration and Governance
    The availability of your ServiceNow environment is critical to the success of your business. You need to make sure that ServiceNow can meet the pace and demand of your business in real-time and you can’t afford to leave it to chance. 
    • Platform Development
    • Platform Integrations
    • Platform Enhancements
    • Project Management
    • Remote Admin Assistance
    • IT GRC/IRM & SecOps
    • ITBM, ITSM, ITOM, HRSD
    Get support from someone who’s been in your shoes with the expertise to keep your business running throughout your journey. Quickly identify and resolves issues, accelerate upgrades, optimize performance.
    • Managed Services
    • Rapid Deployment Packs
    • Packaged Turnkey Solutions
    • Quick Reference Guides
    • Beyond-HI Support
    • Curriculum Development
    • Process User Training

    Achievements

    I Guarantee My Work, Because Your Success is My Success. You can count on me to deliver the right capabilities and resources to help you succeed.

    Find Out More
    Contact Me

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