Review & Compare; What’s New, Changed, and Removed

Take a look inside: WYNTK: ServiceNow London vs Madrid


The Madrid release uses cloud-based AI to deliver elegant, intuitive experiences for employees and customers. It features powerful intelligence, designed into the Now Platform that allows customers to quickly deploy ready-made chatbots, and even build their own custom chatbots, using a drag-and-drop interface and little or no code.

The Madrid release includes more than 600 innovations. It ships with a number of powerful mobile apps for common workflows, including our flagship IT Service Management and Field Service Management products. It also gives customers the power to turn any digital workflow into a mobile-first experience. For example, with the new ServiceNow Mobile Studio, anyone can build new apps quickly using a drag-and-drop interface that doesn’t require a single line of code.

Official Announcement – ServiceNow Blog – Madrid Announcement

  • Before you upgrade to Madrid, review the upgrade information for any products you may have. Some products require you to complete specific tasks before you upgrade.


The purpose of this document is to provide an overall understanding of ServiceNow London and Madrid version releases.

A potential secondary use of this document is as a reference guide and or assessment tool in helping your organization understand and evaluate the new, changed, and any removed functionality in ServiceNow Madrid release against organizational strategic goals in support of critical success factors (CSF).

Upon reading this document you should have a greater understanding of the features and capabilities incorporated within ServiceNow London and Madrid version releases. As well as a firm understanding of any new, changed, and removed functionality or features in ServiceNow Madrid version release.

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