Do you remember when you first heard about ServiceNow? Or the first time you were asked to use ServiceNow?

How did you learn to use it?

What resources were available to you? And what were your biggest struggles?

If you’ve been working in ServiceNow for a couple of years then you’ve likely been asked on more than one occasion “Where can I find good information on ServiceNow?” from colleagues, connections, or anyone else you meet or know that is interested in gaining deeper insight and experience either learning or using and developing in ServiceNow.

In this post I share a few of the resources I use myself and sometimes on a daily basis and others that I feel are great resources to have at your fingertips as you dive deeper into ServiceNow and the supporting ecosystem on your way to becoming a ServiceNow Jedi!

STEP 1: Build A Solid Foundation.

Review the ServiceNow Training website. For those that have the mean$ and can enroll in formal ServiceNow Training Classes, I highly recommend these as your first step.

Now, having said that my guess is that the majority of those reading this post are in one of three camps.

  1. Your Organization has limited budget and they are not able to send you to formal training classes
  2. You have taken formal ServiceNow training classes and you are now looking to expand your ServiceNow knowledge.
  3. You are taken formal ServiceNow classes at a later time/date and getting a head start on learning ServiceNow.

Whatever your situation is, I wanted to let you know you’re in luck!

STEP 2: Start With The BASICS:

  1. ServiceNow Home Page
  2. ServiceNow WIKI:
    1. Basically the Bible for ServiceNow. Here you will find all the product documentation you can handle.
  3. ServiceNow Books  (ServiceNow Wiki)
    1. Build books from product documentation and save them as pdf’s for easier reading on your iPad, iPhone, or other mobile device.
  4. ServiceNow Community / SNUGS or ServiceNow User Groups
    1. Signup for a SNUG near you & get involved!
  5. ServiceNow Foundations Courses

STEP 3: Expand Your ServiceNow Knowledge:

  1. ServiceNow Blog
  2. ServiceNow DEMO Instance
    1. SNC has public demo instance for anyone to use. It is refreshed every night, so break it if you want to.
  3. ServiceNow Useful Scripts:
  4. ServiceNow Slideshare
  5. ServiceNow Vimeo
  6. ServiceNow Brighttalk
    1. Former ServiceNow employee who started CrossFuze (ServiceNow Partner)
  8. ServiceNow Youtube 
  9. ServiceNow Community YouTube Videos
  10. EcoStratus: A Collection of ServiceNow Tutorials & Videos (My ServiceNow YouTube Playlist), Explore the #EcoStratus Technologies BLOG, Contact me for further resources.
  11.  Knowledge Base: New HI Improvements
    1. This landing page points to resources will help you become familiar with HI (ServiceNow Support Page). This is also where you will go to file service requests related to your (insert company) instances.
  12. Knowledge Base: Solutions Resources Pages
    1. Solutions resource pages list Knowledge Base articles and additional support resources that cover common topics.
  13.  Product Documentation: Getting Started
    1. Review training, term glossaries, introductory books and an overview of the product in the ServiceNow product documentation.
  14. ServiceNow Developers Site

STEP 4: Connect With Other ServiceNow Professionals.

  1. Join various ServiceNow LinkedIn Groups
  2. As mentioned above – Join the ServiceNow Community & local SNUGS or ServiceNow User Groups
    1. Signup for a SNUG near you & get involved
  3. Lastly – Get to KNOWLEDGE 16!
    1. This is ServiceNow’s biggest event of the year and a chance for you to network with other ServiceNow professionals, take certified training classes, and have fun!

STEP 5: Hold On & Enjoy The Ride!

Welcome to YOUR ServiceNow Community!!


So those are my tips for anyone interested in learning ServiceNow. If you have others you’d like to share please let me know and I will add them to the list.

If you liked this post please Like It, Share it!




Screen Shot 2015-10-07 at 9.25.08 PMI am an Independent ServiceNow Consultant, SME, Engagement Manager, Developer, System Admin, Trainer & documentation expert, and the Principal Consultant for EcoStratus Technologies. We Specialize in ServiceNow utilization beyond IT and across the enterprise.

I have more than 15 years experience within complex enterprise IT environments, 50+ successful ServiceNow implementations across various industries and have trained more than 400+ ServiceNow System Admin.

I am a focused self-starter who is passionate about technology, happy customers, and driving continued customer success by understanding customer requirements, promoting a full view of products/services within ServiceNow portfolio as a trusted advisor and then follow it up with the right mix of tenacity, ingenuity, and integrity resulting in deeper relationships, extension of ServiceNow throughout customer ecosystem, higher retention rates, and increased customer satisfaction scores.

* ServiceNow Knowledge 14 & 15 Trainer
* Certified ServiceNow System Admin, Implementation Specialist, and System Admin Trainer
* Certified ITILv3 Foundations, RCA, and OSA
* Certified PMI CAPM

How to contact me: ——– Send me a LinkedIn message or use Contact sheet below.