Currently, ServiceNow has a regular upgrade and release cycle that is documented on the ServiceNow Wiki under the Upgrades and the Release Cycle section. It is important to understand this process fully in order to have a stable production instance of ServiceNow. It is even more important to understand how to work with instances to ensure that internal development efforts and release processes take this cycle into account. Let’s start with a common understanding of the release types and move into some tips on how to best deal with upgrades from ServiceNow.
COO & Principal Consultant for EcoStratus Technologies with more than 20+ years enterprise technology experience as a trusted advisor and valued partner. I work with clients to architect, build, innovate, and cultivate their customer and employee experiences. From the beginning, I embed myself within a client's business for a series of strategic activities that drive organizational alignment, prioritization, solution design, and development. I start with business outcomes and ensure projects are meticulously scoped, thoughtfully executed, and deliver results across the business.
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