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Let’s face it. Helpdesk support can be difficult. As an IT professional, you are likely pulled in several different directions in an effort to best support your customers. Efficiency is disrupted by desk-side visits, long incident resolution times and communication challenges. Can you imagine the productivity gains that could be made if you were able to decrease call resolution times or on-site visits by even half of what they are now?

Remote support is one way to achieve that. It helps technicians… READ MORE

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