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Techie Geek

Recently I have been getting a lot of questions and request about an old Knowledge presentation (concerning how we use views) to control a SOAP response. It may be best to blog it here and share.

First thing is first, lets create a special view on the incident table that only has number and short description and updated date. NOTE here: You want to create a view on the Incident Form if you are going to be getting an individual incident. There is a different list view when getting list. If you are getting list of incidents you would personalize the List Layout instead of the Form Layout in steps below.

Step 1: Open an Incident and Personalize Form Layout
Step 2: In the drop down section of the view select New (and give it a name).
Step 3: With your form view selected – pick the data you want…

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